Refund policy
Our policy is valid for a period of 14 calendar days from the date of the purchase. If you would like to return the product for a refund during this period, you may do so provided the conditions below have been met. Please note that if the period of 14 days has lapsed, we can’t, unfortunately, offer you a refund.
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Refund requirements
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The following criteria must be met to qualify for a refund:
- Product is defective
- Product is not as described
- Product must be in original packaging
- Product must be unused
- Product must not be damaged
In order to ensure the above criteria has been met, all returns will be inspected. If the product does not meet the listed criteria, we reserve the right not to issue a refund.
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Proof of purchase
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To complete your refund, we require a receipt, purchase order or other proof of purchase. Please note that without the aforementioned proof of purchase, we will not issue a refund but will provide you with a store credit instead.
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Sale and clearance items
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Only regular priced items may be returned, unfortunately sale or clearance items cannot be returned.
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Shipping items
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In order to return an order, you must contact us first.
Returns can be mailed to: 160 Liverpool Street Fredericton NB E3B 4V5. You will be responsible for paying for the shipping costs with regard to the items that you wish to return. We will not refund the shipping costs.
You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found damaged or used beyond what it takes for us to reasonably inspect it, then we may reject a refund.
All refunds will be subject to a 30% restocking fee.
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Third Party Merchandise
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Some merchandise could possibly come from a third party. Any such merchandise that requires refund must first be accepted by us (Twinkle & Sparkles). Once accepted if refund is required item must be shipped to third party at customers expense and shipping prices may vary from time to time. Once approved by third party refund will be issued. This can cause some type of waiting period before refund is issued and we (Twinkle & Sparkles) are not responsible as to how long it may take due to shipping times or delays.
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Contacting us
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If you have any questions, concerns, or complaints regarding this refund policy, we encourage you to contact us using the details below:
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160 Liverpool Street Fredericton NB E3B 4V5
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This document was last updated on August 5, 2021